Effective Date: These Terms and Conditions were last updated on April 1, 2020.
This policy applies to all visitors to this Website and all of Arch Telecom’s websites and services, including any apps, websites, features, and other services. Please remember that your use of this website is also subject to our Terms and Conditions.
When you provide information on our Website, such as your name, telephone number, address, or other personal information to obtain an insurance quote or otherwise, we collect that information.
When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Website, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Website.
Arch Telecom also collects some anonymous information each time you visit the Website so we can improve the overall quality of your online experience. We collect your IP address, referral data, browser and platform type. You do not have to register with Arch Telecom before we can collect this anonymous information. We do not collect any unique information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information.
Arch Telecom does not require you to share information that identifies you personally, such as your name or email address, in order for you to use the Arch Telecom quotes. Arch Telecom assigns an anonymous ID number to your requests and links the following additional data to that number: the date and time you visited Arch Telecom, your quote terms, and the links upon which you choose to click.
If you request more information on a policy or an application we will collect your personal information only so that we can get you the information you have requested. Like most standard Website servers, we use log files to collect and store this anonymous user information. We analyze this information to examine trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. Arch Telecom may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of the Arch Telecom quote engine.
We use your personal information to:
Communicate with you;
Communicate With You.
We may use the information we collect from you to provide you additional information on goods or services that you have requested including insurance quotes. This may include calls at the number you have provided or additional marketing communications by email.
Provide Customer Support.
We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Improve the Website.
We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Respond to Legal Proceedings and Obligations.
Occasionally the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
Sharing With Third-Parties for Business Purposes.
We may share aggregated general information about our site with our corporate partners or others. Examples of this include the number of users who searched for “life insurance”, the daily number of unique visitors, or how many users clicked on a particular advertisement. Aggregated data does not contain any personal information that could be used to contact or identify you.
We may share your personal information to other companies or individuals in any of the following limited circumstances:
For Legal Reasons.
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
In Connection With a Sale or Merger.
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
Otherwise With Your Consent.
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.
Review and Request Changes.
If you would have to review and request changes of your personal information that has been collected by the Website, please contact firstname.lastname@example.org
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Website.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Website.
“Do Not Track” Signals. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. We honor “Do Not Track” signals and do not track, plant cookies, or use advertising when a “Do Not Track” browser mechanism is in place.
The California Consumer Privacy Act (CCPA) provides California residents with the additional rights listed below.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
Right to Delete. You have the right to request that we delete the personal information we have collected from you. There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Do Not Sell My Personal Information. You have the right to request that we do not sell your personal information. Please click here so that we can process your request in an efficient manner. Please note that we do not knowingly sell the personal information of minors under 16 years of age without legally-required affirmative authorization.
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using the following method:
E-mail: You may write to us to exercise rights. Please include your full name, residential address, e-mail address, and phone number, along with why you are writing, so that we can process your request in an efficient manner. Please e-mail us at email@example.com
Webform: You may fill out a Webform to exercise rights. Please include your full name, e-mail address, and phone number, along with why you are writing, so that we can process your request in an efficient manner.
Toll-Free Telephone Number: You may call us at 800-882-9155 to exercise rights. Please include your full name, residential address, e-mail address, and phone number, along with why you are calling, so that we can process your request in an efficient manner.
Response Timing. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
NOTE: We may revise this privacy notice from time to time as implementing regulations further develop and come into effect.
European Union citizens have certain rights under the General Data Protection Regulation (GDPR), including the following:
Right to be informed. You have the right to know whether your personal information is being processed.
You can exercise your rights by contacting our Data Privacy Officer at firstname.lastname@example.org
Third Party Links.
We may include links or offers to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We are not responsible or liable for the content and activities of these third-party sites.
Third Party Information Gathering.
In order to use the Website, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws; or 13 years or older and have your parent or guardian’s consent to the Agreement. The Website is not intended for children under the age of 13 and no person under the age of 13 may use the Website. If you use the Website, you are affirming that you are at least 13 years old.
We may update this policy from time to time as the Website changes and privacy law evolves. If we update it, we will do so online. When you use the Website, you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, please contact us at email@example.com
April 1st, 2020