Privacy Policy
ARCHAGENT’S PRIVACY POLICY
Effective Date: October 3, 2025
ArchAgent (the “Website”) is owned and operated by Arch Telecom, Inc. (“Arch Telecom”) (collectively “us,” “we,” or “our”). This Privacy Policy, together with our Terms and Conditions (collectively, the “Agreement”), forms a legally binding agreement between you (“you” or “your”) and Arch Telecom. By using the Website or our products and services (collectively, “Your Use”), you consent to this Agreement as if you had signed it.
Contents
- Scope of the Policy
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- How We Store and Protect Your Information
- Your Rights and Choices Regarding Your Data
- Third-Party Links and Behavioral Tracking
- European Union Citizens
- Children’s Data
- Changes to This Privacy Policy
- Contact Us
1. SCOPE OF THE POLICY
This policy applies to all visitors to the Website and subscribers of Arch Telecom’s services. Your use of the Website is also subject to our Terms and Conditions.
2. INFORMATION WE COLLECT
A. Information You Provide Directly (Subscribers)
We collect personal information you provide as a subscriber of our services, such as your name, email, phone number, address, and messages or attachments sent to us.
B. Information From Public Sources
We collect property and ownership records (e.g., deeds, tax assessments, property tax history), MLS data (listings, sale history, transaction information), zoning and land use records, and other publicly available government records that relate to real estate.
C. Information Collected Automatically
We collect data using cookies, analytics tools (e.g., Google Analytics), and other technologies to improve your experience. You can modify cookie settings in your browser, though certain features may be affected.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Communicate with you about products, services, and inquiries.
- Provide customer support to assist with issues.
- Process payments and manage subscriber accounts.
- Personalize content to provide recommendations to subscribers.
- Improve the Website through research, testing, and analysis.
- Comply with legal obligations and respond to legal proceedings.
4. HOW WE SHARE YOUR INFORMATION
We do not sell subscriber information. We share aggregated public records related to property and ownership records to subscribers. We do not share subscriber information with third parties except for the following reasons:
A. Legal Requirements
We may disclose your data to comply with legal obligations, respond to legal processes, enforce our Terms and Conditions, cooperate with law enforcement, or protect our rights and safety.
B. Corporate Transactions
Your data may be shared in connection with a merger, sale, or corporate restructuring.
C. With Your Consent
We may share your information as directed by you.
5. HOW WE STORE AND PROTECT YOUR INFORMATION
A. Security
We implement security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. Access to personal information is restricted to employees who require it for business operations.
B. Data Retention
We retain subscriber information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.
When personal information is no longer required, we will delete or de-identify it in accordance with applicable laws and internal policies.
6. YOUR RIGHTS AND CHOICES REGARDING YOUR DATA
A. All Users
- Reviewing and Updating Your Information
To review or update your personal data, contact support@archagent.com. - Email Preferences
You can unsubscribe from marketing emails via the unsubscribe link, but you will continue receiving transactional emails. - Cookie Preferences
Adjust cookie settings in your browser to manage tracking. - “Do Not Track” Signals
We honor “Do Not Track” browser requests and do not track users who enable this setting.
B. State-Specific Privacy Rights
Residents of California, Colorado, Connecticut, Delaware, Iowa*, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Utah, and Virginia have additional rights regarding their personal information under their respective privacy laws. These rights generally include:
- Right to Know: You may request confirmation of whether we process your personal data and access details, including the categories of data collected, sources, purposes, and third-party sharing.
- Right to Correct: You may request corrections to inaccurate personal data we hold about you.
- Right to Delete: You may request the deletion of your personal information, subject to exemptions under state law.
- Right to Obtain a Copy: You may request a copy of the personal data we have collected about you.
- Right to Opt-Out: You may opt out of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling that produces legal or similarly significant effects.
- Right to Appeal: If we deny your request, you may appeal our decision. To appeal a decision, please reply to our original response or email support@archagent.com with the subject line “Privacy Request Appeal”.
- Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
*Iowa does not require a right to correct.
C. California-Specific Rights
In addition to the rights above, California residents have:
Shine the Light: Under Cal. Civ. Code § 1798.83, you may request details about our disclosure of personal information to third parties for direct marketing purposes.
Do Not Share My Personal Information: You may request that we do not share your personal information, including for advertising purposes. We do not knowingly share the personal data of minors under 16 without required authorization.
Categories of Collected and Disclosed Personal Information: The below outlines the categories of personal information we may have collected from and about California residents over the past 12 months, as well as the categories of recipients to whom we have disclosed this information for business or commercial purposes.
| Category of Personal Information Collected | Categories of Sources | Business or Commercial Purpose for Collection | Categories of Third Parties to Whom Disclosed | Sold or Shared? |
|---|---|---|---|---|
| Consumer Records (e.g., name, email, address, phoner) | Data Licensing Agreements (DLAs), online listings, MLS, public records | To facilitate outreach and contact | Subscribers | Shared |
| Subscriber Information (e.g., name, email, address, phone) | From subscriber | To manage accounts | N/A | No |
| Internet/Network Activity (e.g., browsing history) | Our website | To understand important user features | N/A | No |
| Education Information from Consumers | DLAs, public records | To facilitate outreach | Subscribers | Shared |
| Inferences about Consumers (e.g., profiles or scores) | Internal Models | To prioritize outreach | Subscribers | Shared |
Statistics on Consumer Privacy Requests. Below are requests from California consumers to exercise privacy rights from 9/1/2024 to 9/1/2025:
| Requests Submitted | Requests Completed in Whole or in Part* | Mean Duration (Days) | |
|---|---|---|---|
| Requests for Access to Personal Information | 0 | 0 | 0 |
| Requests for Deletion of Personal Information | 10 | 10 | 1 day |
| Requests for Categories of Personal Information | 0 | 0 | 0 |
| Requests for Correction of Personal Information | 0 | 0 | 0 |
*Denied with a legal exception specified or due to failure of consumer to validate identity.
E. Global Privacy Control and Opt-Out Preference Signals
We recognize and honor browser-based opt-out preference signals, such as the Global Privacy Control (GPC), where required by law (including California, Colorado, and Connecticut). When we receive a valid GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information and/or targeted advertising, as applicable.
F. Profiling and Automated Decision-Making
Some states grant you the right to opt out of profiling in connection with decisions that produce legal or similarly significant effects. We do not engage in automated decision-making or profiling that would produce such effects without meaningful human involvement. If we begin to do so in the future, we will update this Privacy Policy and provide you with appropriate notice and opt-out rights.
G. Exercising Your Rights
To submit a request regarding your privacy rights, please contact us via:
- Email: support@archagent.com. Include your full name, residential address, email, phone number, and the nature of your request.
- Webform: Complete our online request form with the required details.
We will respond within 45 days and notify you if an extension is needed.
7. Third-Party Links and Behavioral Tracking
Third-Party Links
Our website may include links to third-party products or services. These external sites operate independently and have their own privacy policies. We are not responsible for their content or activities.
Third-Party Information Gathering
We do not allow third parties to collect your data on our site.
8. European Union Citizens
Our company is based in the United States and does not knowingly collect or process personal information from residents of the European Union.
9. Children’s Data
To use this website, you must:
- Be 18 years or older and legally able to enter a binding contract, or
- Be 13 years or older with parental or guardian consent.
The website is not intended for children under 13, and no one under 13 may use it. By using the website, you affirm that you meet the age requirement.
10. Changes to This Privacy Policy
We may update this policy periodically as our website evolves and privacy laws change. Updates will be posted online, and by continuing to use the website, you agree to the latest version of this policy.
11. Contact Us
For any questions or concerns about this policy or your privacy, please contact us at:
Arch Telecom, Inc.
12600 Hill Country Blvd Ste. R-130 #335
Austin, TX 78738
support@archagent.com