Billing, Cancellation Of Service and Refunds
Billing Of Services
Effective Date: These Billing, Cancellation of Services and Refunds were last updated on September 1st, 2022.
Clicking to accept the “Terms of Service” and “Refunds” where this option is made available to you in the user interface or registration page, constitutes your acceptance of Service Provider’s Billing, Cancellation of Services and Refunds policy.
All Services are provided with a one time, Free Trial per user. After the Free Trial, Services and Reactivation’s are setup on a monthly prepaid basis. Before service is activated/provided, Service Provider must receive payment.
Service Provider accepts payments by credit or debit card billed as Arch Telecom, Inc dba ArchAgent. You are required to keep a valid credit or debit card on file for all recurring monthly subscription fees and all additional charges related to provided services. Subscription billing is based upon availability of products and services and not on usage.
Invoices are generated at the beginning of your billing cycle and available to download in your online portal under “billing”. Service fees collected will not be pro-rated or refunded unless covered by our Refund Policy.
By signing up for any Services provided by Service Provider and providing either credit card or debit card, the user consents to the subsequent recurring billing for Services provided by Service Provider. Recurring billing will continue until terminated by either party as set forth in Service Terms and Conditions. Billing may be processed and displayed on users credit card statement as Arch Telecom, Inc.
Nothing in these terms shall exclude or limit Service Provider warranty or liability for losses which may not be lawfully excluded or limited by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law.
You expressly understand and agree that your use of the Services is at your sole risk and that the services are provided “as is” and “as available”.
Service Provider or its subsidiaries and affiliates do not represent or warrant to y that your use of the Services will meet your requirements. Namely, Service Provider or its subsidiaries and affiliates do not represent or warrant your use of the Services will be uninterrupted, timely, secure or free from error. Service Provider or its subsidiaries and affiliates do not represent or warrant that any information obtained by you as a result of your use of the services will be accurate or reliable. Service Provider or its subsidiaries and affiliates do not represent or warrant that defects in the operation or functionality of any software provided to you as part of the services will be corrected.
Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from Service Provider or through or from the services shall create any warranty not expressly stated in the Terms.
Service Provider further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
Cancellation of Services
Terms will be applied until Service is ended by either you or Service Provider as set out below:
If you want to terminate your legal agreement with Service Provider, you may do so by (a) closing your accounts for any or all of the Services which you use, where Service Provider has made this option available to you in the billing tab under manage your subscription (b) notifying Service Provider in writing to support@archagent.com (c) notify Service Provider via chat on our website. All cancellations are not deemed received until you receive a confirmation of receipt from Service Provider. Service Provider does not accept cancellations by phone call.
Service Provider may terminate service at any time if the Terms of any provision put forth in Terms has been violated or if you are unable to comply with any provisions of the Terms. Additionally, service may be terminated if required by law or if a partner of Service Provider has terminated its relationships with Service Provider or ceased to offer the Services. Service Provider may also terminate service if in our opinion the service is no longer commercially viable.
Refund Policy
Refund Policies for services provided by ArchAgent.
The ArchAgent PowerDialer, Expired, For Sale By Owner, For Rent by Owner, Preforeclosure, and Neighborhood Data Services are made available with a one time per user Free Trial. There are limitations on augmentations for Premium Neighborhood, Preforeclosure and For Rent By Owner listings. During the Free Trial there are limitations on exporting of data on all Services.
If the subscriber chooses not to continue the Service, it is the subscriber’s responsibility to cancel the Service before the end of the Free Trial in order to avoid subscription charges. Cancellations made after subscription has gone active occur on subscribers billing date, there are no prorated refunds on cancellations. All cancellations require receipt of cancellation to be valid. A cancellation submitted via the ArchAgent portal is automatically logged the day it is received and subscriber automatically receives a confirmation. Cancellations made by email or chat must receive a receipt of cancellation to be valid. No cancellations may be made by phone call. Subscription billing is based upon availability of products and services and not on usage. No refunds are given to subscribers who forget to cancel, cancel without confirmation receipt or for any other reason.
Data append services represent real charges incurred and are not subject to refunds in any circumstances.
All requests for refunds will be processed with 7 days of written request to support@archagent.com